After a fantastic experience of having a major upgrade to our home network system, a recent power interruption effected our Security Gateway and Cloud Key. This happened right before the schools closed for COVID concerns and everything would now be online.
Tomotechi technical support desk quickly ascertained our account information and put us in contact with the technician who originally worked on our system. Brandon then returned to the house, patiently listened to our issues and methodically reviewed the equipment and software set up. He was quiet in his work and respectful when speaking to us. He did not use a lot of technical jargon. He also was able to reach back into the Tomotechi staff to collaborate on the complex issues we were facing.
Most importantly, when speaking to my wife, he was able to explain issues, concerns and possible resolutions in words she understood and could make decisions based on the facts.
Brandon and the rest of Tomotechi team are to be commended for their efforts. Thanks to all.
— Doug Shultz · Google Reviews
The week schools closed for COVID was when home networks had to suddenly carry work and education simultaneously. The right response wasn't speed — it was patience, plain language, and respect for everyone in the household trying to make it work.