Why 3CX Through Tomotechi
3CX is a powerful platform that rewards careful design and quietly punishes shortcuts. Call flow logic, SIP trunk choices, network configuration for voice quality, mobile app rollout, and number porting are all decisions that decide whether your team loves the new system or quietly switches back to their cell phones. Done right, 3CX runs for years with minimal intervention. Done halfway, you live in audio quality complaints.
One bill
3CX licensing, SIP trunks, and managed support roll into your existing Tomotechi invoice.
Hosting flexibility
On-premises in your office, in our managed colo, or in your preferred cloud (Azure, AWS, GCP). We’ll recommend based on your network and constraints.
SIP trunk procurement
We negotiate carrier pricing and configure trunks that survive carrier outages with redundant routing.
Number porting
We manage the LNP process from start to finish, including coordinating after-hours cutovers when downtime can’t happen during business hours.
Call flow design
Auto-attendants, queues, ring groups, time-of-day routing, after-hours handling, and the legitimately complex routing some businesses need.
Network voice tuning
QoS configuration on your switches and firewall, voice VLAN setup, codec selection that works for your bandwidth.
End-user enablement
Mobile and desktop app rollout, deskphone provisioning, training that covers the features people actually use.
CRM integration
Click-to-call and inbound screen-pop wired up to HubSpot, Salesforce, Microsoft Dynamics, or whichever system your team lives in.
Houston-local on-site
For cabling, deskphone installs, and physical office moves.
Who It’s For
3CX through Tomotechi fits Houston businesses that want a real phone system — not just a softphone subscription — with control over how calls route and what they cost. We see particular value in:
- Multi-location operations — offices in different cities, satellite locations, or job sites that need shared extension dialing and unified routing
- Distributed and remote teams — remote workforces where the business phone needs to follow the employee without forwarding to personal cell
- Sales and support organizations — queues, call recording, and CRM integration that turn calls into trackable activities
- Professional services — law firms, financial services, and healthcare practices with call recording, retention, and routing requirements
- Businesses outgrowing hosted plans — teams paying $20-30 per user per month on RingCentral, Vonage, or similar where 3CX’s simultaneous-call licensing math runs significantly cheaper
- Companies switching from legacy PBX — replacing aging Avaya, NEC, or Mitel systems with something modern, supportable, and extensible
How We Deploy It
Most 3CX deployments take three to six weeks from kickoff to cutover, depending on number of users, ports, and integration complexity. The work breaks down like this:
Discovery
Current phone system, call volume, peak simultaneous calls, integration needs (CRM, call recording, e-fax), regulatory requirements, network state.
Sizing and architecture
License edition selection, simultaneous call sizing, hosting decision (on-prem vs. managed cloud), redundancy plan.
SIP trunk procurement
Carrier selection, trunk sizing, redundancy across carriers, e911 configuration.
System provisioning
3CX install, license activation, base configuration, security hardening.
Number porting
LOA preparation, port submission, port date scheduling around your business hours.
Call flow design and build
Auto-attendant scripting, queue setup, ring groups, after-hours handling, voicemail templates.
Network preparation
QoS configuration, voice VLAN setup, firewall rules, bandwidth verification.
Endpoint provisioning
Deskphones configured and labeled, mobile and desktop apps deployed, voicemail PINs set.
Pilot and cutover
Small pilot group first to validate audio quality and routing, then full cutover with us on-site or on a hot bridge during the cutover window.
Training and handoff
End-user training session (recorded for new hires), administrator training for your designated power user, runbook for common changes.
Ready to Replace Your Phone System?
Call 281-407-1619 or use the form to talk through your current setup and what a 3CX rollout would look like.
Contact Us