Our 3CX Offerings

Plans for Any Phone Footprint

Every Tomotechi 3CX plan bundles licensing and SIP trunks with the operational work that turns a phone system into something your team trusts — call flow design, number porting, network voice tuning, endpoint provisioning, and ongoing support. Three tiers cover the range from small office to multi-location operations with significant call volume.

Pricing varies by simultaneous call capacity, hosting choice, SIP trunk volume, and number porting scope. Contact us for a quote tailored to your environment.

Office — small business phone system

For small offices and single-location businesses replacing legacy PBX or escaping per-seat hosted pricing. Standard call routing, mobile and desktop softphones, and the basics done well.

• 3CX licensing sized to your simultaneous call needs
• Hosting on our managed cloud or on a small server in your office
• SIP trunks with redundancy across two carriers
• Number porting from your current provider, scheduled for minimal disruption
• Standard call flow setup (auto-attendant, ring groups, voicemail-to-email)
• Mobile and desktop softphones for every user
• Live training session, recorded for new hires
• Tomotechi help desk support for users and administrators

Business — phone system with sales and support workflows Most popular

For businesses with sales teams, support queues, or any operation where call routing and CRM integration are part of the daily workflow. Adds the features that turn 3CX from a phone system into a sales/service platform.

• Everything in Office
• Call queues with skill-based routing and reporting
• Call recording with retention policy matched to your compliance needs
• CRM integration (HubSpot, Salesforce, Microsoft Dynamics, Zoho, others)
• Click-to-call from CRM and inbound screen-pop with caller context
• Live call dashboards and historical call reporting
• Wallboards for sales floors or support teams
• Custom IVR scripting for complex routing logic
• Priority response on the Tomotechi help desk

Business Plus — multi-location with redundancy and integration

For larger operations, multi-location businesses, and environments where phone downtime measurably hurts the business. Adds geographic redundancy, advanced integrations, and the kind of architectural attention that keeps phones working when one site or carrier has a bad day.

• Everything in Business
• Multi-location dial plan with shared extension dialing
• Geographic redundancy — primary plus standby 3CX with automatic failover
• Multi-carrier SIP trunk failover
• Microsoft Teams integration where it makes sense (route calls into Teams users)
• Custom CRM and ticketing integrations beyond the standard adapters
• Annual call flow review and tuning
• Documented and tested failover procedure
• Priority escalation path through Tomotechi to 3CX support

What’s Included at Every Tier

• Tomotechi-managed system — we handle administration so you don’t need an in-house phone admin
• One bill — licensing, SIP trunks, and managed support roll into your existing Tomotechi invoice
• Number porting handled by us — we manage the LNP process and the cutover
• Network voice tuning — QoS, voice VLAN, and bandwidth verification done as part of every deployment
• Houston-local on-site — for cabling, deskphone installs, and office moves
• Documentation — call flow diagrams, dial plan, administrator runbook delivered at handoff

Add-ons and Customization

Common engagements beyond the standard tiers:

• Office move or expansion phone work — cabling, new deskphones, dial plan updates timed with your move
• Migration from legacy PBX — Avaya, NEC, Mitel, ShoreTel; we replicate your existing call flow before improving it
• E-fax migration — replace dedicated fax lines with virtual fax through 3CX or a third-party
• Conference room and overhead paging integration
• Door entry / access control intercom integration
• Custom CRM and ticketing integrations beyond the standard adapter library
• Compliance call recording configuration for regulated industries

We also work alongside the existing Tomotechi VoIP services for businesses considering 3CX vs. other VoIP platforms.