Our NinjaOne Offerings

Plans for Any Endpoint Footprint

Every Tomotechi NinjaOne plan bundles agent licensing with the operational work that turns RMM data into actual outcomes — monitoring rules tuned to your environment, patch policies that respect your business hours, scripted remediations that fix common problems before a human gets involved. Three tiers cover the range from small offices to compliance-driven environments.

Pricing varies by endpoint count, mix of platforms, and engagement scope. Contact us for a quote tailored to your environment.

Monitor — for environments up to 25 endpoints

Basic visibility for small offices and distributed teams. We watch the endpoints, alert when something needs attention, and triage when alerts fire.

• NinjaOne agent licensing for your fleet
• Continuous endpoint monitoring (CPU, RAM, disk, services, key event logs)
• 24/7 alert routing to the Tomotechi help desk
• Automated patching for OS and major third-party apps on a standard schedule
• Hardware inventory and asset tracking
• Quarterly health summary report

Manage — for environments of 25 to 100 endpoints Most popular

Full proactive management for established small and medium businesses. Adds tested patch rings, scripted remediation, and remote support included as part of the plan.

• Everything in Monitor
• Tested patch deployment rings (canary → staged → broad), with maintenance windows tuned to your business
• Custom alert rules and runbooks for your specific applications and workflows
• Scripted automations for common issues (printer queue resets, profile cleanup, service restarts)
• Remote support included — we connect to endpoints through NinjaOne instead of bouncing between tools
• Software deployment and standardization across the fleet
• Quarterly compliance reporting (patch compliance, security state, endpoint health)
• Priority response on the Tomotechi help desk

Manage Plus — for 100+ endpoints or high-compliance environments

For larger fleets and businesses with significant compliance exposure. Custom hardening, deeper integration with security tooling, and detailed reporting for auditors and leadership.

• Everything in Manage
• Endpoint hardening playbooks customized to your environment
• Tight integration with backup (Comet), endpoint security (SentinelOne), and managed detection (Huntress)
• Custom dashboards and on-demand reports for executives and auditors
• Annual security review of monitoring rules, alert thresholds, and patch policies
• Priority escalation path to NinjaOne support engineering
• Documented incident response runbooks

What’s Included at Every Tier

• Tomotechi-managed tenant — we run the dashboard so your team doesn’t need a NinjaOne admin
• One bill — agent licensing rolls into your existing Tomotechi invoice
• Houston-local escalation — on-site service available when remote support isn’t enough
• Documentation — every endpoint catalogued and tagged at handoff
• MDM-friendly deployment — we push the NinjaOne agent through your existing device management or hands-on for unmanaged devices

Add-ons and Customization

Common engagements that don’t fit neatly into a tier:

• Backup integration with Comet Backup — agent deployment, job configuration, restore testing
• Microsoft 365 monitoring — tenant health, license usage, security alerts surfaced in our NinjaOne view
• Custom scripting projects — one-off automation work for compliance, app deployment, or data collection
• Endpoint hardening engagement — review and tighten Windows/macOS configuration baselines
• Cyber insurance compliance reporting — produce the patch and security posture artifacts your underwriter asks for